Privacy policy
Privacy Policy
Last updated: June 2, 2026
Introduction
Welcome to Trendoria. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
We operate our store through Shopify, a trusted eCommerce platform, which also processes certain data on our behalf. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect different types of information depending on how you interact with our store:
a) Information You Provide Directly
- Full name, email address, phone number
- Billing and shipping address
- Payment information (processed securely via Shopify — we do not store card details)
- Account credentials (username, password, security questions)
- Messages or inquiries submitted via email or contact forms
b) Information Collected Automatically
- IP address and device identifiers
- Browser type, language, and operating system
- Pages visited, time spent, and clicks on our website
- Referring URLs and search terms
- Cookie data and similar tracking technologies
c) Information from Third Parties
- Data from advertising partners (Facebook, Google)
- Analytics providers (Google Analytics, Shopify Analytics)
- Payment processors and fraud detection services
- Social media platforms if you interact with our content
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing & Fulfillment To process your payments, confirm your orders, arrange shipping, send tracking updates, and handle returns or exchanges.
Account Management To create and maintain your customer account, remember your preferences, and provide a personalized shopping experience.
Customer Support To respond to your questions, resolve complaints, and provide assistance with your orders or account.
Marketing & Promotions To send you promotional emails, special offers, and product recommendations based on your purchase history — only if you have opted in to receive such communications. You may unsubscribe at any time using the link in any email we send.
Advertising To show you relevant ads on platforms such as Facebook and Instagram, including retargeting ads based on your browsing or purchase history. We use Shopify's advertising integrations and Meta Pixel for this purpose.
Analytics & Improvement To understand how customers use our website, identify areas for improvement, and optimize our products and services.
Security & Fraud Prevention To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
Legal Compliance To comply with applicable laws, respond to legal requests, and enforce our Terms of Service.
3. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Types of cookies we use:
- Essential Cookies — Required for the website to function properly (shopping cart, login sessions)
- Analytics Cookies — Help us understand how visitors interact with our site (Google Analytics)
- Marketing Cookies — Used to deliver relevant advertisements (Meta Pixel, Google Ads)
- Preference Cookies — Remember your settings and preferences
You can control or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of our website.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your data only in the following circumstances:
Service Providers We share data with trusted third-party providers who help us operate our store, including:
- Shopify (eCommerce platform and hosting)
- Payment processors (Stripe, PayPal, etc.)
- Shipping and logistics carriers
- Email marketing platforms
- Analytics and advertising tools
Business Partners We may share data with marketing partners to deliver targeted advertising on third-party platforms, in accordance with their own privacy policies.
Legal Requirements We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Trendoria, our customers, or others.
Business Transfers In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:
- Order information is retained for up to 10 years for accounting and legal purposes
- Account information is retained until you request deletion
- Marketing data is retained until you unsubscribe or request removal
- Analytics data is retained in anonymized form for up to 26 months
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right of Access You have the right to request a copy of the personal data we hold about you.
Right to Rectification You have the right to request correction of any inaccurate or incomplete information we hold about you.
Right to Erasure You have the right to request deletion of your personal data, subject to certain legal obligations.
Right to Data Portability You have the right to receive your data in a structured, machine-readable format and to transfer it to another service provider.
Right to Object You have the right to object to the processing of your data for marketing or profiling purposes at any time.
Right to Withdraw Consent Where we rely on your consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to Lodge a Complaint If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the relevant data protection authority in your country. In France, this is the CNIL (Commission Nationale de l'Informatique et des Libertés) — www.cnil.fr
To exercise any of these rights, please contact us at cmabrouk20@gmail.com. We will respond within 30 days.
7. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own, including Canada and the United States, where Shopify's servers are located. We ensure that such transfers are carried out in compliance with applicable data protection laws, including through the use of Standard Contractual Clauses approved by the European Commission.
8. Children's Privacy
Our store is not intended for use by children under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately at cmabrouk20@gmail.com and we will delete the information promptly.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.
10. Security
We implement industry-standard security measures to protect your personal data, including SSL encryption, secure payment processing, and restricted access to sensitive information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
📧 Email: cmabrouk20@gmail.com
🕐 Response time: Within 15 days
For data processed by Shopify on our behalf, you may also visit: 🔗 https://privacy.shopify.com